Our address and inbox
Email is the simplest way to reach the editors: info@ducat777.bet.
You can also write by post to Laurinská 19, 811 01 Bratislava, Slovakia.
We have no other channel – no chat, phone line or social media page. If someone contacts you there in the name of ducat777.bet, it isn't us.
What we'd like to hear about
The messages we value most are the ones that make the site better. For example:
- a table or studio is gone from the lobby but still appears here;
- you found a new live table that is missing from the map;
- an RTP figure or rule description differs from what the studio publishes;
- you noticed a typo, a broken link or a sentence that makes no sense.
It helps a lot if you say which page and paragraph you mean, and when you looked at the lobby. A screenshot is even better – just make sure it shows no personal data, balance or account ID.
Our sources are described in detail in our About us section.
Matters only Dukat.bet can handle
We run no casino, so we have no access to your player account at all. Only Dukat.bet support can help with:
- signing up and logging in;
- deposits and withdrawals;
- identity verification;
- a bonus being credited, or your wagering progress;
- setting limits, a break or self-exclusion on your account.
If you write to us about any of these, the most we can do is point you to Dukat.bet. Their support contacts are on the Dukat.bet site itself.
Our summary of the bonus rules is on the offer conditions page.
When the worry is the gambling, not the site
Sometimes people don't want to report an error at all – they feel they are spending more time and money at the live tables than they would like. There is no shame in that, and it is good to talk about it early.
We aren't counsellors, so we can't give a meaningful reply to that kind of message. Our guide to responsible play lists the tools to look for in your player account and where to turn for help. If it is urgent, don't email us – call 112.
Where your message goes from here
We read every message we receive. If your tip leads to a correction, the update date on that page changes too.
We don't promise a reply time – we are a small team, and we check each table detail in the lobby ourselves before changing it.
Your email address and message are used only to answer you. The details are in our privacy notice.